Ma. Gloria Talavera

Professor, Business Administration Department

PhD (Business Administration), 2000, University of the Philippines
MBA, 1993, University of the Philippines
BS Agricultural Economics (cum laude), 1988, University of the Philippines, Los Baños

Telephone: +632 928 4571 to 75
Office: room 101-C, VSB Building, UP Diliman Campus

Recent Publications

Chapter 12 “Home Development Mutual Fund", Cases in Corporate Governance, UP Business Research Foundation, Inc.and Development Center for Finance, Inc., 2019, pages 385-426

"Measuring Service Quality in Philippine Banks: An Exploratory Study Using SERVQUAL and Q-Methodology," Philippine Management Review, 2020, Vol. 27, 37-56.

Chapter 3, 2GO Group, Inc., Cases in Strategic Management, UP Business Research Foundation, Inc., 2018, pages 55-102

"Supply Chain Integration and Performance: Revisiting the Philippine Experience," Philippine Management Review, 2017, Vol. 24, 63-82.

"Supply Chain Management Practices and Challenges: The Case of Four Supply Chains,"Philippine Management Review, 2015, Vol. 22, 53-74.

"Supply Chain Collaboration and Trust in the Philippines," Operations and Supply Chain Management: An International Journal, 2014, Vol. 7, Issue 1, 1-12.

"Measuring Supply Chain Performance in Selected Philippine Manufacturing Companies," Philippine Management Review, 2010, Vol. 17, 52-65.

"Understanding Supply Chain Management and Its Applicability in the Philippines," Philippine Management Review, 2008, Vol. 15, 1-14.

"Supply Chain Operations in the Philippines,"Philippine Management Review, 2007, Vol. 14, 127-144.

"Supply Chain Collaboration in the Philippines,"Journal of International Business Research, 2008, Vol. 7, Special Issue 2,  65-81.

"The Impact of TQM Practices on the Quality Performance of Selected Philippine Manufacturing Companies: Using Structural Equation Modeling,"Journal of Global Business Review, 2006, Vol. 8,  70-84.

"TQM Adoption and Firm Performance in the Philippines," Philippine Management Review, 2005, Vol. 12, 23-44.

"Development and Validation of TQM Constructs: The Philippine Experience," Gadjah Mada International Journal of Business, 2004, Vol. 6, No. 3, 335-381.