Erik Paolo Capistrano

Associate Professor

PhD (International Management), 2015, National Cheng Kung University, Taiwan
MBA, 2008, University of the Philippines
BS Business Administration (cum laude), 2004, University of the Philippines

Telephone: +632 928 4571 to 75 local 2132
Office: room 213-B, VSB Building, UP Diliman Campus

Recent Publications

Capistrano, E.P.S. (2021). Trust in e-commerce acceptance and use: The case of the Philippine online food delivery and tourism booking servicesPhilippine Management Review, 28(1), 37-56. ABI-INFORMS

Capistrano, E.P.S. (2021). E-social security success: Evidence from the Philippines. E-Government: An International Journal. Forthcoming. Scopus

Ha, Q.A., Chen, J.V., Ha, U.U., & Capistrano, E.P.S. (2021). Exploring the privacy concerns in using intelligent virtual assistants under perspectives of Information sensitivity and anthropomorphism. International Journal of Human-Computer Interaction. 37(6), 512-527. SSCI

Capistrano, E.P.S. (2020). Purchase and consumption behaviors of Philippine concert-goers: A qualitative management discourse. HanPil: Studies on Korea and the Philippines, 4(1), 61-96.

Capistrano, E.P.S. (2020). Determining e-government trust: An Information Systems Success Model approach to the Philippines’ Government Service Insurance System (GSIS), the Social Security System (SSS), and the Bureau of Internal Revenue (BIR). Philippine Management Review, 27(1), 57-78. ABI-INFORMS

Capistrano, E.P.S. (2020). Information technology governance: The role of the Board of Directors in information technology management. In E.R. Roman, R.C. Ybanez, & B.P.B. Gutierrez Readings in corporate governance (pp. 351-392). Quezon City, Philippines: UP Business Research Foundation. 

Ryu, J., Capistrano, E.P.S., & Lin, H.C. (2020). Non-Korean consumers’ preferences on Korean popular music: A two-country studyInternational Journal of Market Research, 62(2), 234-252. SSCI

Bae, K.M., Capistrano, E.P.S., & Abejo, R. (Eds.). (2019). A glimpse into contemporary Korea. Taguig City, Philippines: Embassy of the Republic of Korea in the Philippines.

Capistrano, E.P.S. (2019). Understanding Filipino Korean Pop music fans: An empirical discourse. Asian Journal of Social Science, 47(1), 59-87. SSCI

Capistrano, E.P.S. & Jardiolin-Villa, V.B. (2018) Natasha (C) Revisiting a successful business model in a changing retailer environment. In B.P.B. Gutierrez, R.A. Rodriguez, & E.S. Echanis Cases in strategic management (pp. 133-184). Quezon City, Philippines: UP Business Research Foundation.

Capistrano, E.P.S. (2018). Hallyu and corporate performance: The case of South Korean skin care companies in the Philippines, HanPil Occasional Papers on Korea and the Philippines, 2(1), 79-110.

Chen, J.V., Yen, D.C., Kuo, W.R., & Capistrano, E.P.S. (2016). The antecedents of purchase and re-purchase intentions of online auction consumers. Computers in Human Behavior, 54(1), 186-196. SSCI

Capistrano, E.P.S., & Chen, J.V. (2015). Information privacy policies: The effects of policy characteristics and online experience. Computer Standards & Interfaces, 42(1), 24-31. SCI

Chen, J.V., Jubilado, R.J.M., Capistrano, E.P.S., & Yen, D.C. (2015). Factors affecting online tax filing–An application of the IS Success Model and trust theory. Computers in Human Behavior, 43(1), 251-262. SSCI

Su, B.-C., Chen, J.V., Candler, M. E., & Capistrano, E.P.S. (2013). The causes to relative advantage in internet auctions. International Journal of Business and Systems Research, 7(4), 412-435. Scopus

Chen, J.V., Chen, Y., & Capistrano, E.P.S. (2013). Process quality and collaboration quality on B2B e-commerce. Industrial Management & Data Systems, 113(6), 908-926. SCI

Capistrano, E.P.S. (2013). Investigating product involvement issues for mobile phone services: A study of Filipino mobile phone users. Philippine Management Review, 20(1), 1-16. ABI-INFORMS

Su, B.-C. Capistrano, E.P.S., & Chen, J.V. (2013) Towards a strategic information systems planning and adoption framework: A context of change readiness and dynamic capabilities in developing countries, International Journal of Management Theory and Practices, 14(1), 73-87. Cabell

Capistrano, E.P.S. (2008). ISO 9000 certification and business performance of selected Philippine companies. Philippine Management Review, 15(1), 15-36. ABI-INFORMS

Courses Taught

BA 103 Introduction to Research in Business and Accounting
BA 105 Operations Management
BA 106 Project Management
BA 108 Special Topics in Operations Management (Supply Chain Management)
BA 108 Special Topics in Operations Management (E-Commerce)
BA 180.1 Information Technology in Business
BA 182 Management Science II
BA 186 Systems Analysis and Design
BA 198 Special Topics in Business Administration (Research Methods)
BA 240 Operations Management
BA 243 Management of Innovation
BA 286 Management of Information Technology
BA 394 Empirical Methods in Business Policy